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By using this website, you agree to these terms and conditions. Leading the Pack reserves the right to ammend these conditions without notice.

All content of this website, including but not limited to images, photographs, graphical representations and text, is property of Leading the Pack™, or is being used under license, and may NOT be copied or distributed.

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Promotions

These terms and conditions will apply to all promotions run by Leading the Pack, unless specified otherwise on promotional posts.
Promotions are restricted to UK residents, aged 18 or over, and one entry per social media account if applicable. Only participents who complete all required steps will be entered into the draw. Winners' full names will be published on social media channels, and winners will have 28 days to claim their prizes, after which they will be forfeit. Winners can claim their prizes by direct message to our Facebook page, or via email at [email protected]. Unless specified otherwise, 'collars' offered as prizes will be restricted to our classic clip dog or cat collars, and 'leads' to 1m leads, however upgrades may be available for a small additional cost. Prizes may be substituted for items of a similar or higher value. We retain the right to amend or cancel a promotion at any time for any reason. All prize items will be subject to our usual turnaround time and delivery terms. By entering a promotion, you accept to these terms and conditions. All promotions are in no way sponsored, endorsed or administered by, or associated with, Facebook.

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General

Whilst every effort has been made to ensure these products are strong and durable, it is down to the owner to ensure the products are suitable for use with their pets before use. These items are hand made, not mass produced, and therefore finished products (and colours) may vary from those shown.

These items are hand made, not mass produced, and therefore finished products (and colours) may vary from those shown. In particular, custom printed items may have small areas of misprint where the pattern repeats join. These are not defects and are an unavoidable consequence of the printing process. Both nickle and brass hardware may have small cosmetic defects in the finish. These are unavoidable consequences of the manufacturing process. All measurements are approximate only and individual batches of materials may vary from the average listed, in particular webbing widths may vary by +/- 2mm. It is not possible for us to alter individual listings when new batches come in, so if you require precise measurements, please contact us before you order.

Please remember that any ribbons or fabrics on items are purely cosmetic, and do not affect the structure or performance of the items. These may be damaged by other objects (including but not limited to claws and teeth), so care must be taken. If you think your dog may scratch at its collar, it may be wise to remove the collar when not supervised. I cannot accept liability for cosmetic damage, or structural damage caused by neglect or misuse, scratching or chewing etc.

Any order placed via the website does not constitute a contract until production begins. We retain the right to refuse to fulfil any order for any reason. We cannot accept liability for any cancellations or delays caused by events outside our control.

The buyer is responsible for all currency conversion fees, taxes etc., and customs charges.

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Delivery

Please see listings for dispatch times, and bear in mind that at busy periods they may take longer. If you require your items by a certain date, please contact me before placing an order.

Within UK: All orders under £50 value are sent by 2nd class Royal Mail Signed For (unless otherwise stated, and small parcels are sent standard with delivery confirmation), to keep costs low, and all proofs are kept. Please allow up to 15 days for delivery. If your order is not received within 15 days, a missing parcel claim will be submitted, and either your order replaced or refunded.

Orders over £50 value are sent via Royal Mail Special Delivery or by courier.

All orders, once dispatched, can be tracked via the Royal Mail tracking service.

Outside the UK: international orders are sent via Royal Mail international tracked/tracked & signed, which aims to deliver within 7 working days, but may take up to 10 weeks. We cannot be held responsible for delays outside our control. The buyer is responsible for any taxes or duty owed.

All orders, once dispatched, can be tracked via the Royal Mail website, and then your own country's mail website.


The buyer is responsible for all currency conversion fees, taxes etc., and customs charges.
It is the buyer's responsibility to be available for delivery. If a parcel is returned to me as "undeliverable" you will be contacted to check your postal address. If there is a mistake on your part, you will be liable for a re-delivery charge. Any parcel that is not collected from the post office holding depot and returned will be liable for a re-delivery charge. Please note that any personalised or customised goods are non-returnable, and therefore if you fail to make re-delivery arrangements your order shall not be deemed as rejected, and cannot be cancelled and refunded. The buyer is responsible to be available for delivery or collection.

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Cancelling an order

You may cancel an order at any point up to when production begins, but as items are all hand made, there is not a fixed time scale, so if you have made a mistake or wish to cancel your order, please contact us as soon as you can. If we have not started making your item/s, we will happily amend or cancel your order. Once production has begun, it is not possible to cancel your order.

If you wish to cancel your order after receipt, please contact me within 14 days to arrange a return and refund. Any items must be returned within 30 days of receipt. Please note, any customised, made to measure or personalised items, or materials cut to length, cannot be returned unless faulty.

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Returns

If you are unhappy with any purchase, please contact me to discuss it, within 14 days of receipt. Sending photos may speed up the process. I will happily offer a full refund on receipt of goods returned within 30 days of receipt, in unused, resalable condition. Please contact me first for return instructions. Please note, any customised, made to measure or personalised items, or materials cut to length, cannot be returned unless faulty, so please double check all measurements, spelling and numbers when ordering. The buyer is responsible for all return shipping costs unless the item being returned is faulty. In such cases, once the item is received and inspected, if it is found to be faulty, shipping costs will be reimbursed via Paypal. Please make sure you get proof of postage, as items can only be inspected and replaced/refunded if they make it back! Only the cost of the cheapest tracked shipping method will be refunded, so please return items in their original packaging.


In case of dispute, English law applies. These terms and conditions do not affect your statutory rights.

Registered business address:
Leading the Pack
104 Brecksfield
York
YO30 1YG

 

 
 
 
 
 
 
 
 
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