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Dawn, Etsy
Was given a dog collar
size 23cm instead of a kitten collar size 13cm and seller refused to fix and/or refund! Disgusted as I have a child with Autism and this was for her kitten. Don’t recommend this seller!
Leading the Pack responded:
Our kitten collars start at approximately 13cm, and adjust bigger, as explained to the customer. We tried to help, but unfortunately she didn't seem to understand, and was measuring the collar at its largest. Our personalised items are not returnable unless faulty, as they cannot be sold on.
Etsy issued a no fault refund.
Margaret, Etsy